Welcome to Emberwood by Uyut. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking with us.
1. Information We Collect
Information You Provide Directly
- Booking details: Name, email address, phone number, city, room preferences, check-in/check-out dates, number of guests, and special requests.
- Contact form submissions: Name, email, phone number, and your message.
- Newsletter sign-ups: Your email address.
Information Collected Automatically
- IP address and browser type for security and analytics purposes.
- Pages visited and time spent on our website (via Google Analytics).
- Cookies and similar tracking technologies (see Section 5 below).
2. How We Use Your Information
We use the information we collect to:
- Process and confirm your booking reservations.
- Send you booking confirmation and follow-up communications via email.
- Respond to your contact form submissions and inquiries.
- Send newsletter updates if you have opted in (you may unsubscribe at any time).
- Improve our website and services based on usage analytics.
- Ensure the security of our platform.
3. How We Share Your Information
We do not sell or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service providers: We may share information with third-party service providers (e.g., email hosting, payment processing) who assist in delivering our services. These providers are bound by confidentiality agreements.
- Legal requirements: We may disclose information if required by law, court order, or governmental regulation.
- Business transfers: In the event of a merger or acquisition, your information may be transferred to the acquiring entity.
4. How We Protect Your Information
We take the security of your personal data seriously and implement appropriate technical and organizational measures, including:
- HTTPS encryption on all website traffic.
- Secure server infrastructure and access controls.
- Rate limiting and input validation to prevent abuse.
- Regular reviews of our security practices.
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, and you should exercise due diligence when sharing personal information online.
5. Cookies
We use cookies and similar technologies to enhance your browsing experience. Specifically:
- Essential cookies: Required for basic site functionality.
- Analytics cookies: Used by Google Analytics to understand how visitors use our site. You can opt out by visiting Google's Analytics Opt-Out.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Correct any inaccuracies in your personal information.
- Request deletion of your personal data (subject to legal obligations).
- Unsubscribe from our newsletter at any time.
- Opt out of analytics tracking.
To exercise any of these rights, please contact us at info@emberwood.in or call +91 828 4902 238.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Booking records are retained for a minimum of 3 years for financial and legal compliance purposes.
8. Children's Privacy
Our website is not directed towards children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us:
- Email: info@emberwood.in
- Phone: +91 828 4902 238
- Address: Emberwood by Uyut, Jibhi, Tirthan Valley, Himachal Pradesh, India